Account and onboarding
Report invitation, sign-in, verification, company setup or access-state problems.
Back to BluePass
BluePass support
Clear help for the next operational step.
Get support with account access, onboarding, subscriptions, company information, procurement workflows or platform use.
ChannelEmail
Contactinfo@neonautica.group
ScopeAccount and platform help
Service overview
Send the context the team needs to investigate safely.
Include the page or feature involved, your company name, the approximate time of the issue and the exact message shown on screen.
Do not send passwords, payment card details, secret keys or one-time verification codes. Support can investigate account and system state without those credentials.
Built for maritime operations
What this BluePass route provides
Clear entry points, governed actions and a direct path into the appropriate workspace.
Billing and subscription
Share the visible checkout or billing error without including secret keys or full payment information.
Platform workflows
Report sourcing, supplier, marketplace, notification or vessel-visibility behaviour with reproduction steps.
Choose your next action
Existing BluePass users
Email the team with the affected company, feature and reproduction details.
Contact supportCompanies considering BluePass
Request a guided demonstration of the buyer, supplier and governance workflows.
Request a demoProtect your account
Join BluePass Support never needs your password or OTP.
Keep credentials, secret keys, verification codes and payment-card information out of screenshots and support messages.